1.1 Age Requirements: You must be at least thirteen (13) years of age to use our services. If you are between thirteen (13) and eighteen (18) years of age (or the age of majority in your jurisdiction), you may only use our services with the consent and supervision of a parent or legal guardian who agrees to be bound by these Terms.

1.2 Account Responsibility: You are solely responsible for:

• Maintaining the confidentiality of your account credentials
• All activities that occur under your account
• Ensuring that your use complies with these Terms
• Immediately notifying us of any unauthorized use of your account

1.3 Accurate Information: You agree to provide accurate, current, and complete information during registration and to update such information to keep it accurate, current, and complete.

1.4 One Account Per User: Each individual may only maintain one account. Creating multiple accounts to circumvent restrictions, bans, or to abuse promotions is strictly prohibited.

2.1 Limited License: Subject to your compliance with these Terms, we grant you a limited, non-exclusive, non-transferable, non-sublicensable, revocable license to access and use our services for your personal or internal business purposes.

2.2 Intellectual Property: Unless otherwise stated, Tickety and/or its licensors own all intellectual property rights for all material, content, software, and services on Tickety. All intellectual property rights are reserved. This includes, but is not limited to:

• Source code, object code, and software algorithms
• User interface designs and visual elements
• Trademarks, logos, and brand identifiers
• Documentation, guides, and written content
• Database structures and content organization

2.3 Restrictions: You expressly agree NOT to:

• Copy, reproduce, distribute, republish, download, display, post, or transmit any material except as permitted by these Terms
• Modify, adapt, translate, reverse engineer, decompile, or disassemble any portion of the service
• Sell, rent, lease, sublicense, or otherwise transfer rights to the service
• Remove, alter, or obscure any copyright, trademark, or other proprietary notices
• Create derivative works based on the service
• Use any automated means to access, scrape, or collect data from the service
• Frame or mirror any part of the service without our express written consent

You agree to use our services only for lawful purposes and in accordance with these Terms. You shall NOT:

3.1 Prohibited Activities:

• Use the service for any illegal purpose or in violation of any local, state, national, or international law
• Violate or encourage others to violate the rights of third parties, including intellectual property rights
• Post, upload, or distribute any content that is unlawful, defamatory, libelous, inaccurate, or that a reasonable person could deem objectionable, profane, indecent, pornographic, harassing, threatening, hateful, or otherwise inappropriate
• Interfere with security-related features of the service
• Interfere with the operation of the service or any user's enjoyment of it
• Use the service to send spam, chain letters, or other unsolicited communications
• Attempt to gain unauthorized access to accounts, computer systems, or networks
• Use the service to collect, harvest, or assemble information about others
• Use any automated system to access the service in a manner that exceeds reasonable request volumes

3.2 Platform Compliance: You must comply with all applicable third-party terms when using our services, including but not limited to:

• Discord Terms of Service
• Discord Community Guidelines
• Discord Developer Terms of Service

3.3 Service Integrity: You shall not:

• Attempt to probe, scan, or test the vulnerability of the service
• Breach or circumvent any security or authentication measures
• Access, tamper with, or use non-public areas of the service
• Interfere with or disrupt any user, host, or network
• Introduce viruses, malware, or other malicious code
• Perform any actions that impose an unreasonable load on our infrastructure

4.1 Your Content: You retain ownership of any content you submit, post, or display through our services ("User Content"). By submitting User Content, you grant us a worldwide, non-exclusive, royalty-free license to use, reproduce, modify, and display such content solely for the purpose of providing and improving our services.

4.2 Content Responsibility: You are solely responsible for your User Content and the consequences of posting or publishing it. You represent and warrant that:

• You own or have the necessary rights to use and authorize us to use your User Content
• Your User Content does not violate the privacy rights, publicity rights, intellectual property rights, or other rights of any person or entity
• Your User Content does not contain any material that is false, intentionally misleading, or defamatory

4.3 Content Removal: We reserve the right, but are not obligated, to review, monitor, and remove User Content at our sole discretion, without prior notice, for any reason, including but not limited to violation of these Terms.

5.1 Transcript Storage: By using Tickety, you acknowledge and consent to the storage of all closed tickets ("Transcripts") on our secure private Content Delivery Network (CDN). Server administrators have the option to disable this feature through their dashboard settings.

5.2 Data Retention: If transcript storage is disabled, closed tickets will not be retained in our system. You are responsible for maintaining your own records of important communications if you choose to disable this feature.

5.3 Image Storage: Images attached to tickets are stored exclusively for premium users. Non-premium users are advised to retain copies of any uploaded images, as these will not be saved on Tickety's systems after the ticket is closed.

5.4 Lawful Disclosure: Tickety reserves the right to review ticket transcripts if there is reasonable suspicion of misuse of the platform for illegal activities. In such cases, transcripts may be disclosed to the relevant authorities in compliance with applicable laws and regulations.

5.5 Export Limitations: Transcript exports are strictly limited and will only be provided upon presentation of a valid and compelling justification. Tickety retains sole discretion to deny export requests or to permanently delete all transcripts from its systems without prior notice.

For more information, please see our Privacy Policy.

Our verification module is designed with privacy in mind. The module does not store any sensitive data or human behavior information. Verification is processed in real-time, and no personal data is retained beyond the completion of the verification process. By using the verification feature, you acknowledge and accept these data handling practices.

7.1 Payment Authorization: When making a purchase, you represent and warrant that:

• You have the legal right to use the payment method provided
• The billing information you provide is true and accurate
• You are authorized to make the purchase

7.2 Subscription Terms: Premium subscriptions are billed on a recurring basis (monthly or annually, depending on your selection) until cancelled. You authorize us to charge your payment method on each renewal date.

7.3 Price Changes: We reserve the right to adjust subscription prices at any time. Price changes will take effect at the beginning of your next billing cycle following notice of the price change. Your continued use of the service after the price change constitutes your agreement to pay the modified amount.

7.4 Taxes: All fees are exclusive of applicable taxes, levies, or duties imposed by taxing authorities. You are responsible for paying all such taxes, levies, or duties.

7.5 Legacy Lifetime Subscriptions: Lifetime subscriptions and the lifetime custom bot addon are no longer available for purchase. The following terms remain applicable to existing lifetime subscription holders:

• The term "lifetime subscription" refers specifically to a fixed subscription period of fifteen (15) years from the date of purchase
• Upon the conclusion of this fifteen-year period, the lifetime subscription shall automatically terminate
• If Tickety ceases to operate, all lifetime subscriptions shall terminate immediately, regardless of the time remaining
• For lifetime plans with the custom bot addon, the yearly custom bot addon fee will continue to be charged annually until either the full 15-year term is completed or the addon is cancelled

8.1 General Policy: Refund requests are reviewed on a case-by-case basis at our sole discretion. Refunds are not guaranteed and will only be issued where we determine, in our sole discretion, that an error has been made on our part or exceptional circumstances warrant a refund.

8.2 Non-Refundable Items: The following are generally non-refundable:

• Subscription fees for periods already served
• Add-on services that have been activated
• Any services consumed or benefits received

8.3 Terms Violation: If you are found to be in violation of these Terms, your eligibility for a refund will be automatically voided.

8.4 Discretionary Refunds: We reserve the right to issue refunds or credits at our sole discretion. If we determine that you are abusing our refund policy, we may terminate your account and refuse future service.

9.1 How to Cancel: Cancellation requests should be submitted through the designated customer portal on our dashboard for the fastest processing. Alternatively, you may submit a cancellation request via email to support@tickety.top, though processing times may be longer.

9.2 IMPORTANT: Bot Removal Does NOT Cancel Subscription: Removing the Tickety bot from your Discord server does NOT cancel your premium subscription. You will continue to be charged according to your subscription terms until you explicitly cancel your subscription through the methods described in Section 9.1 above. It is your sole responsibility to properly cancel your subscription to avoid continued billing.

9.3 Timing: Cancellation requests must be submitted before the renewal date to avoid being charged for the subsequent billing period. Cancellation requests received after a renewal payment has been processed will not be eligible for a refund of the renewal amount.

9.4 Effect of Cancellation: Upon cancellation:

• Your subscription will remain active until the end of the current billing period
• You will retain access to premium features until the subscription expires
• After expiration, your account will revert to a free tier with limited functionality
• Premium data retention benefits will be reduced to free tier levels

9.5 Restrictions: We reserve the right to deny cancellations or charge administrative fees if you are found in breach of these Terms. Cancellation requests will not be honored if your account is under investigation for potential Terms violations.

10.1 Termination by Tickety: We reserve the right to suspend or terminate your access to the service immediately, without prior notice or liability, for any reason whatsoever, including but not limited to:

• Breach of these Terms
• Request by law enforcement or government agencies
• Suspected illegal activity
• Extended periods of inactivity
• Discontinuation or material modification of the service
• Technical or security issues
• Engagement in fraudulent or illegal activities

10.2 Termination by User: You may terminate your account at any time by cancelling your subscription through the dashboard and removing the bot from your server(s). You are responsible for any charges incurred before termination.

10.3 Effect of Termination: Upon termination:

• Your right to use the service will immediately cease
• We may delete your data in accordance with our data retention policies
• Provisions that by their nature should survive termination shall survive (including ownership provisions, warranty disclaimers, indemnity, and limitations of liability)
• You will remain liable for any outstanding charges

10.4 Chargeback Policy: By initiating a chargeback or payment dispute with your financial institution, you acknowledge and agree that such action will result in the immediate termination of all services provided to you. Furthermore, the Company reserves the right to pursue all legal remedies available to recover losses incurred as a result of the chargeback, including administrative fees, legal costs, and any damages.

11.1 Automatic Deletion: When Tickety is removed from a Discord server, your data is automatically scheduled for deletion:

• Free servers: Data deleted after 30 days
• Premium servers: Data retained for 90 days before deletion

11.2 Cancellation of Deletion: Re-adding Tickety before the scheduled deletion date will cancel the pending deletion request.

11.3 Immediate Deletion Requests: To request immediate deletion of your data, please contact our support team. We will process such requests in accordance with applicable data protection laws.

12.1 No Guarantee: We do not guarantee that the service will be available at all times. We may experience hardware, software, or other problems or need to perform maintenance related to the service, resulting in interruptions, delays, or errors.

12.2 Right to Modify: We reserve the right to modify, suspend, discontinue, or terminate the service (or any part thereof) at any time, with or without notice, without liability to you or any third party.

12.3 Feature Changes: Features, functionality, and pricing are subject to change. We may add, modify, or remove features at any time. Premium features are not guaranteed to remain available throughout the term of your subscription.

12.4 No Liability for Downtime: You agree that we shall not be liable to you or any third party for any modification, suspension, or discontinuation of the service.

We employ cookies and similar tracking technologies. By accessing Tickety, you agree to the use of cookies in accordance with our Privacy Policy.

Cookies are used to:

• Enable core functionality and authentication
• Remember your preferences and settings
• Analyze usage patterns and improve our services
• Support affiliate and advertising partnerships

You may disable cookies in your browser settings, but this may affect your ability to use certain features of our service.

14.1 Third-Party Content: Our service may contain links to third-party websites, services, or content that are not owned or controlled by Tickety. We have no control over, and assume no responsibility for, the content, privacy policies, or practices of any third-party websites or services.

14.2 No Endorsement: Inclusion of any link does not imply endorsement by Tickety. You acknowledge and agree that Tickety shall not be responsible or liable for any damage or loss caused by or in connection with the use of any such third-party content, goods, or services.

14.3 Link Removal: If you find any link on our website objectionable, you may contact us. We will consider removal requests but are not obligated to take action.

THE SERVICE IS PROVIDED ON AN "AS IS" AND "AS AVAILABLE" BASIS, WITHOUT WARRANTIES OF ANY KIND, EITHER EXPRESS OR IMPLIED, INCLUDING BUT NOT LIMITED TO:

• IMPLIED WARRANTIES OF MERCHANTABILITY
• FITNESS FOR A PARTICULAR PURPOSE
• NON-INFRINGEMENT
• ACCURACY, RELIABILITY, OR COMPLETENESS
• UNINTERRUPTED OR ERROR-FREE OPERATION
• SECURITY OR FREEDOM FROM VIRUSES OR MALICIOUS CODE

We do not warrant that:

• The service will meet your specific requirements
• The service will be uninterrupted, timely, secure, or error-free
• The results obtained from the service will be accurate or reliable
• Any errors in the service will be corrected

Some jurisdictions do not allow the exclusion of certain warranties. In such cases, the above exclusions may not apply to you, and you may have additional rights.

16.1 Exclusion of Damages: TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, IN NO EVENT SHALL TICKETY, ITS DIRECTORS, EMPLOYEES, PARTNERS, AGENTS, SUPPLIERS, OR AFFILIATES BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES, INCLUDING BUT NOT LIMITED TO:

• Loss of profits, data, use, goodwill, or other intangible losses
• Damages resulting from unauthorized access to or alteration of your data
• Damages resulting from any interruption or cessation of the service
• Damages arising from third-party content, services, or conduct
• Any other damages arising out of or in connection with your use of the service

16.2 Cap on Liability: IN NO EVENT SHALL OUR TOTAL LIABILITY TO YOU FOR ALL CLAIMS ARISING OUT OF OR RELATING TO THESE TERMS OR YOUR USE OF THE SERVICE EXCEED THE GREATER OF (A) THE AMOUNTS PAID BY YOU TO TICKETY IN THE TWELVE (12) MONTHS PRECEDING THE CLAIM, OR (B) FIFTY EUROS (€50).

16.3 Basis of the Bargain: THE LIMITATIONS OF LIABILITY SET FORTH ABOVE ARE FUNDAMENTAL ELEMENTS OF THE BASIS OF THE AGREEMENT BETWEEN TICKETY AND YOU. TICKETY WOULD NOT BE ABLE TO PROVIDE THE SERVICE ON AN ECONOMICALLY REASONABLE BASIS WITHOUT SUCH LIMITATIONS.

16.4 Jurisdictional Variations: Some jurisdictions do not allow the limitation or exclusion of liability for incidental or consequential damages. In such jurisdictions, our liability shall be limited to the greatest extent permitted by law.

You agree to defend, indemnify, and hold harmless Tickety and its officers, directors, employees, contractors, agents, licensors, suppliers, successors, and assigns from and against any and all claims, damages, obligations, losses, liabilities, costs, or debt, and expenses (including but not limited to attorney fees) arising from:

• Your use of and access to the service
• Your violation of any term of these Terms
• Your violation of any third-party right, including any intellectual property, privacy, or publicity right
• Your User Content
• Any claim that your User Content caused damage to a third party
• Your violation of any applicable law, rule, or regulation

This indemnification obligation will survive the termination of these Terms and your use of the service.

18.1 Informal Resolution: Before filing a claim, you agree to try to resolve any dispute informally by contacting us at support@tickety.top. We will attempt to resolve the dispute informally within sixty (60) days.

18.2 Binding Arbitration: If informal resolution is unsuccessful, any dispute, controversy, or claim arising out of or relating to these Terms, or the breach, termination, or validity thereof, shall be finally settled by binding arbitration. The arbitration shall be conducted in accordance with the rules of the arbitration institution mutually agreed upon by the parties.

18.3 Class Action Waiver: YOU AND TICKETY AGREE THAT EACH MAY BRING CLAIMS AGAINST THE OTHER ONLY IN YOUR OR ITS INDIVIDUAL CAPACITY, AND NOT AS A PLAINTIFF OR CLASS MEMBER IN ANY PURPORTED CLASS, COLLECTIVE, OR REPRESENTATIVE PROCEEDING. Unless both you and Tickety agree otherwise, the arbitrator may not consolidate more than one person's claims and may not otherwise preside over any form of a representative or class proceeding.

18.4 Exceptions: Notwithstanding the above:

• Either party may seek injunctive or other equitable relief in any court of competent jurisdiction
• Claims for intellectual property infringement may be brought in court
• Small claims court actions are permitted where applicable

19.1 Governing Law: These Terms shall be governed by and construed in accordance with the laws of the European Union and applicable national laws, without regard to conflict of law principles.

19.2 Jurisdiction: For any matters not subject to arbitration, you agree to submit to the personal and exclusive jurisdiction of the courts located within the European Union. You waive any objection to the exercise of jurisdiction over you by such courts and to venue in such courts.

19.3 Consumer Rights: If you are a consumer residing in the European Union, you may also be entitled to bring proceedings in the courts of your country of residence. Nothing in these Terms affects your rights as a consumer to rely on mandatory provisions of local law.

Tickety shall not be liable for any failure or delay in performing our obligations under these Terms where such failure or delay results from causes beyond our reasonable control, including but not limited to:

• Acts of God, natural disasters, or severe weather
• War, terrorism, riots, or civil unrest
• Government actions, embargoes, or sanctions
• Labor disputes or strikes
• Internet or telecommunications failures
• Third-party service provider failures (including Discord)
• Cyberattacks, hacking, or distributed denial-of-service attacks
• Pandemics or epidemics

In such events, our obligations will be suspended for the duration of the force majeure event.

If any provision of these Terms is held to be unenforceable or invalid by a court of competent jurisdiction, such provision shall be changed and interpreted to accomplish the objectives of such provision to the greatest extent possible under applicable law, and the remaining provisions shall continue in full force and effect.

The invalidity or unenforceability of any provision in one jurisdiction shall not affect the validity or enforceability of such provision in any other jurisdiction.

These Terms, together with our Privacy Policy and any other legal notices or policies published by us on the service, constitute the entire agreement between you and Tickety concerning the service and supersede all prior or contemporaneous communications, proposals, and agreements, whether electronic, oral, or written, between you and Tickety with respect to the service.

A printed version of these Terms and of any notice given in electronic form shall be admissible in judicial or administrative proceedings based upon or relating to these Terms to the same extent and subject to the same conditions as other business documents and records originally generated and maintained in printed form.

No waiver by Tickety of any term or condition set out in these Terms shall be deemed a further or continuing waiver of such term or condition or a waiver of any other term or condition. Any failure of Tickety to assert a right or provision under these Terms shall not constitute a waiver of such right or provision.

No waiver shall be effective unless it is in writing and signed by an authorized representative of Tickety.

You may not assign or transfer these Terms, by operation of law or otherwise, without our prior written consent. Any attempt by you to assign or transfer these Terms without such consent will be null and void.

We may freely assign or transfer these Terms without restriction. Subject to the foregoing, these Terms will bind and inure to the benefit of the parties, their successors, and permitted assigns.

25.1 Right to Modify: We reserve the right to modify these Terms at any time. Changes will be effective immediately upon posting to our website unless otherwise stated.

25.2 Notification: For material changes that significantly affect your rights or obligations, we will make reasonable efforts to provide notice through:

• An announcement on our website
• An in-app notification
• Email notification (where we have your email address)
• Discord announcement in our support server

25.3 Acceptance: Your continued use of the service after any changes to these Terms constitutes your acceptance of the revised Terms. If you do not agree to the modified Terms, you must stop using the service immediately.

25.4 Review Responsibility: It is your responsibility to review these Terms periodically for changes.

If you have any questions, concerns, or require assistance regarding these Terms, please contact us:

Email: support@tickety.top

Discord Support Server: https://tickety.top/support

Website: https://tickety.top

For legal notices, please include "Legal Notice" in the subject line to ensure proper handling.

Our support team typically responds within 24-48 business hours.

These Terms of Service were last updated on February 3, 2026.

By using our services, you acknowledge that you have read, understood, and agree to be bound by these Terms of Service.