For the purposes of the General Data Protection Regulation (GDPR) and other applicable data protection laws, Tickety is the data controller responsible for your personal data.

If you have any questions about this Privacy Policy or our data practices, or if you wish to exercise any of your data protection rights, please contact us at support@tickety.top.

By using our website or discord bot, you hereby consent to our Privacy Policy and agree to its terms.

We collect information by fair and lawful means, When you invite Tickety we use the Discord API to retrieve data from your server such as the server name and server picture. We do not store this data and only retrieve it when needed.

When you visit our website, our servers may automatically log the standard data provided by your web browser. This data is considered “non-identifying information”, as it does not personally identify you on its own. It may include your computer’s Internet Protocol (IP) address, your browser type and version, the pages you visit, the time and date of your visit, the time spent on each page, and other details.

When logging into our web dashboard, we also collect all guild objects for the servers you are a member of. This is so we can verify your ownership / status in the server, and provide a list of servers to manage.

We use the information we collect in various ways, including to:

• Provide, operate, and maintain our website and Discord bot
• Improve, personalize, and expand our services
• Understand and analyze how you use our website
• Develop new products, services, features, and functionality
• Communicate with you for service-related purposes
• Process transactions and manage subscriptions
• Find and prevent fraud, abuse, and security issues
• Comply with legal obligations

Your data is not shared with any third party services except as described in this policy.

If you are from the European Economic Area (EEA), our legal basis for collecting and using your personal information depends on the data concerned and the context in which we collect it. We may process your personal information because:

• We need to perform a contract with you (e.g., providing our services)
• You have given us permission to do so
• The processing is in our legitimate interests and it is not overridden by your rights
• For payment processing purposes
• To comply with the law

We will retain your personal information only for as long as is necessary for the purposes set out in this Privacy Policy. We will retain and use your information to the extent necessary to comply with our legal obligations, resolve disputes, and enforce our policies.

Specifically:

• Account data is retained for the duration of your account's existence
• Server configuration data is retained until the bot is removed from the server
• Payment records are retained as required by applicable tax and financial regulations

When we have no ongoing legitimate business need to process your personal information, we will either delete or anonymize it.

Your information may be transferred to, and maintained on, computers located outside of your state, province, country, or other governmental jurisdiction where the data protection laws may differ from those of your jurisdiction.

If you are located outside of the European Union and choose to provide information to us, please note that we transfer the data to servers located within the European Union and process it there. Your consent to this Privacy Policy followed by your submission of such information represents your agreement to that transfer.

We will take all steps reasonably necessary to ensure that your data is treated securely and in accordance with this Privacy Policy.

We may employ third-party companies and individuals to facilitate our service. These third parties have access to your personal information only to perform specific tasks on our behalf and are obligated not to disclose or use it for any other purpose.

These services may include authentication providers, payment processors, captcha verification services, content delivery networks, and analytics providers. Each third-party service operates under their own privacy policy and terms of service.

We do not sell, trade, or rent your personal identification information to others.

We may disclose your personal information in the following situations:

• Legal Requirements: If required to do so by law or in response to valid requests by public authorities (e.g., a court or government agency)
• Vital Interests: To protect and defend our rights or property
• Fraud Prevention: To prevent or investigate possible wrongdoing in connection with our service
• Safety: To protect the personal safety of users or the public
• Business Transfers: In connection with a merger, acquisition, or sale of assets, your personal information may be transferred

Tickety follows a standard procedure of using log files. These files log visitors when they visit websites and use services. The information collected by log files includes internet protocol (IP) addresses, browser type, Internet Service Provider (ISP), date and time stamp, referring/exit pages, and possibly the number of clicks.

These are not linked to any information that is personally identifiable. The purpose of the information is for analyzing trends, administering the site, tracking users' movement on the website, and gathering demographic information. Log files are automatically deleted after 30 days.

We have implemented appropriate technical and organisational security measures designed to protect the security of any personal information we process. However, please also remember that we cannot guarantee that the internet itself is 100% secure. Although we will do our best to protect your personal information, transmission of personal information to and from our Sites is at your own risk. You should only access the services within a secure environment.

We use “cookies” to collect information about you and your activity across our site. A cookie is a small piece of data that our website stores on your computer, and accesses each time you visit so we can understand how you use our site and serve you content based on preferences you have specified.

In some regions, such as the European Economic Area, you have rights that allow you greater access to and control over your personal information. You may review, change, or terminate your account at any time.

In some regions (like the European Economic Area), you have certain rights under applicable data protection laws. These may include the right (i) to request access and obtain a copy of your personal information, (ii) to request rectification or erasure; (iii) to restrict the processing of your personal information; and (iv) if applicable, to data portability. In certain circumstances, you may also have the right to object to the processing of your personal information. To make such a request, please use the contact details provided below. We will consider and act upon any request in accordance with applicable data protection laws.

If we are relying on your consent to process your personal information, you have the right to withdraw your consent at any time. Please note however that this will not affect the lawfulness of the processing before its withdrawal.

If you are resident in the European Economic Area and you believe we are unlawfully processing your personal information, you also have the right to complain to your local data protection supervisory authority. You can find their contact details here: https://edpb.europa.eu/about-edpb/about-edpb/members_en

Another part of our priority is adding protection for children while using the internet. We encourage parents and guardians to observe, participate in, and/or monitor and guide their online activity.

Tickety Bot does not knowingly collect any Personal Identifiable Information from children under the age of 13. If you think that your child provided this kind of information on our website, we strongly encourage you to contact us immediately and we will do our best efforts to promptly remove such information from our records.

In compliance with COPPA (Children's Online Privacy Protection Act), we do not collect any information from anyone under 13 years of age. Our website, products, and services are all directed to people who are at least 13 years old or older. If we learn that we have collected personal information from a child under age 13 without verification of parental consent, we will delete that information as quickly as possible.

If you are a California resident, you have the right to request that we disclose certain information about our collection and use of your personal information over the past 12 months. Under the California Consumer Privacy Act (CCPA), you have the following rights:

• Right to Know: You have the right to request that we disclose what personal information we collect, use, disclose, and sell
• Right to Delete: You have the right to request the deletion of your personal information, subject to certain exceptions
• Right to Opt-Out: You have the right to opt-out of the sale of your personal information (Note: We do not sell personal information)
• Right to Non-Discrimination: You have the right not to receive discriminatory treatment for exercising your CCPA rights

To exercise any of these rights, please contact us using the contact information provided below.

We honor Do Not Track signals and do not track, plant cookies, or use advertising when a Do Not Track (DNT) browser mechanism is in place. Do Not Track is a preference you can set in your web browser to inform websites that you do not want to be tracked.

You can enable or disable Do Not Track by visiting the Preferences or Settings page of your web browser.

Our service may contain links to other websites that are not operated by us. If you click on a third-party link, you will be directed to that third party's site. We strongly advise you to review the Privacy Policy of every site you visit.

We have no control over and assume no responsibility for the content, privacy policies, or practices of any third-party sites or services.

In the event of a data breach that affects your personal information, we will notify you within 72 hours of becoming aware of the breach, as required by applicable data protection regulations. This notification will include:

• A description of the nature of the breach
• The categories and approximate number of data subjects concerned
• The likely consequences of the breach
• The measures taken or proposed to address the breach

We maintain incident response procedures to deal with any suspected data security breach.

You are responsible for maintaining the confidentiality of your account credentials and for any activities that occur under your account. We recommend:

• Using a strong, unique password for your Discord account
• Enabling two-factor authentication on your Discord account
• Not sharing your login credentials with others
• Logging out from shared devices
• Regularly reviewing authorized applications

If you believe your account has been compromised, please contact us immediately and revoke Tickety's access through Discord's authorized applications settings.

We do not use automated decision-making or profiling that produces legal effects concerning you or similarly significantly affects you. Any automated processes we use are limited to service functionality (such as ticket routing based on configured rules) and do not involve processing your personal data for profiling purposes.

Another part of the services we provide are Transcripts. A transcript is a copy of a closed ticket that is sent to the ticket creator when the ticket is closed. This can be useful if the creator wants to refer to something said in the ticket. You can also view a transcript on the tickety.top website by having the id of the transcript.

Tickety stores the transcripts on a highly secured CDN and users can request a transcript deletion by mailing us at support@tickety.top.

Transcript Data Contents: Transcripts may contain message content, usernames, user IDs, timestamps, attachments, and other data exchanged within the ticket channel. Server administrators are responsible for informing their users about transcript storage and ensuring compliance with applicable privacy regulations within their jurisdiction.

When you purchase a premium subscription, payment processing is handled by our third-party payment processor. We do not store your full credit card number, CVV, or other sensitive payment details on our servers.

We may retain:

• Transaction IDs and subscription status
• Billing address (if provided)
• Last four digits of your payment method (for identification)
• Invoice and receipt records as required by law

Payment data is processed in accordance with PCI-DSS requirements by our payment processor.

When you invite Tickety to your Discord server, you grant the bot certain permissions. We only request permissions that are necessary for the bot to function properly. The bot may access:

• Server information (name, icon, member count)
• Channel information (for ticket management)
• Role information (for permission verification)
• Message content in designated ticket channels only
• Member information when interacting with the bot

We do not read or store messages from channels that are not ticket channels managed by Tickety. The bot only processes data necessary to provide the ticketing service.

You have the right to receive a copy of the personal data we hold about you in a structured, commonly used, and machine-readable format. This includes:

• Your account information
• Server configuration data (for server administrators)
• Ticket transcripts you are a participant in

To request a copy of your data, please contact us at support@tickety.top. We will provide your data within 30 days of receiving a verifiable request.

Our services are provided on an "as is" and "as available" basis. We strive to maintain high availability but do not guarantee uninterrupted service. During maintenance or outages:

• Data processing may be temporarily suspended
• Some features may be unavailable
• Queued operations will be processed when service resumes

We will make reasonable efforts to notify users of planned maintenance that may affect data processing.

If you wish to have any of your data deleted, you may email us at support@tickety.top.

If you have questions or comments about this policy, you may email us at support@tickety.top. We will handle your request within 30 days of it being logged.

For data protection inquiries, please include "Privacy" in the subject line to ensure your request is handled promptly by our data protection team.

We may update our Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page and updating the "Last Updated" date below.

We will notify you via email and/or a prominent notice on our service prior to the change becoming effective for material changes that significantly affect how we handle personal data.

You are advised to review this Privacy Policy periodically for any changes. Changes to this Privacy Policy are effective when they are posted on this page. Your continued use of our service after any modifications indicates your acceptance of the updated policy.

This Privacy Policy shall be governed by and construed in accordance with the laws of the European Union and applicable national laws, without regard to conflict of law principles. If you are accessing our services from outside the EU, you agree to the transfer of your information to the EU and its processing in accordance with this policy.

If any provision of this Privacy Policy is found to be unenforceable or invalid under any applicable law, such unenforceability or invalidity shall not render this Privacy Policy unenforceable or invalid as a whole. Such provisions shall be deleted without affecting the remaining provisions herein.

This Privacy Policy was last updated on February 3, 2026.